in some cases, the carrier will request an onsite inspection, so please retain all packaging until the claims process has been completedįor USPS Shipments - You handle the claim.all sides of the box, especially any damage to the box.

To expedite the process, please send, along with your refund request, clear, well-lit photos of the following: If damage occurs in transit, your cooperation will be required to facilitate a damage claim in order to issue a refund. We inspect every product when it comes in and when it ships out, and use excessive care in packaging all orders, in hopes of avoiding any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the event that you’re undercharged for shipping, we will cover the difference at no additional cost to you.Īs with all discount codes from all stores, shipping discounts do have limitations and exceptions. For example, they typically do not cover large items or shipping rates over a certain dollar amount. When this happens, we will either refund the shipping overage (in the event of a large discrepancy) or upgrade your shipping (in the event of a small discrepancy). In some cases, you may be overcharged for shipping. Our system automatically calculates shipping based solely on the weight of the item. Our goal is to provide you awesome products and fantastic service - not to profit from shipping charges. Please allow an extra 48 hours to get these items out to you.

Large items, such as E+E Wall Mounts, are often stocked at our warehouse and require a lot of extra time and attention to package safely. If you need your order by a specific date, please be sure to choose the fastest available shipping speed, and add a note in the 'Special Instructions' box at the bottom of your cart (or contact us directly). That being said, we are a very small operation and sometimes fulfillment may be slightly delayed.

We do our best to ship all in-stock orders within 24-48 hours (with the exception of Sunday and Monday, as we are closed). Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed. Orders received for products without shipping restrictions on its product page will ship within 48 hours on business days. Our on-line store is open 24/7 and we ship Tuesday through Friday, excluding some holidays.

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